Microsoft Dynamics CRM Features
Microsoft Dynamics Customer Relationship Management (CRM) software is an application that helps businesses increase sales success, provide superior customer service, accurately forecast sales, and analyze business performance. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
Microsoft Dynamics CRM gives your employees direct access to customer information through Office Outlook, enabling them to access to information they need whether in the office or on the road.
Microsoft Dynamics CRM offers:
Tight integration with the Microsoft Office system and Office Outlook, allowing employees to easily pull information from Microsoft Dynamics CRM into Office system applications such as Microsoft Office Excel spreadsheet software and Microsoft Office Word processing software.
Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
Quick Campaign wizard that allows marketers and salespeople to send out e-mail blasts to targeted lists and track responses.
Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.
A new marketing automation module that makes it easy to build customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.
Easy to modify forms, data fields, and information relationships so that users can get the customized information they need.
Advanced management and notification tools that are centralized and give the IT staff the right information to manage a CRM system.
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