CRM User Training

This hands-on training course teaches employees how to effectively use Microsoft Dynamics CRM. It takes employees thru the sales, marketing and customer service modules discussing concepts, tasks, navigation & processes. It teaches them how to create and work with customer records, campaigns, lists and reports. This course applies to sales, marketing, customer service representatives and new employees looking to enhance their CRM skills.

Benefits of Attending
By attending this seminar, you will be able to:

- Understand and use Microsoft Dynamics CRM
- Navigate thru the system
- Develop strong Microsoft Outlook skills
- Add companies and select a primary contact
- Create new leads and opportunities
- Create and work with customer records
- Create and use campaigns and quick campaigns
- View and use reports

Who will profit from this workshop

- Marketing Representatives
- Sales Representatives
- Customer Service Representatives
- Anyone new to Microsoft Dynamics CRM
- Anyone looking to refresh their skills

Prerequisites
Participants should be using Microsoft CRM and have a basic knowledge of the system. Participants should be able to use Microsoft Office.

Duration: 1 Day

Investment
Investment of $495 per person

Register for this course by calling (248) 874-1758 ext 16; or by e-mail:

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