Q. What is Microsoft Dynamics CRM?
A. Microsoft Dynamics CRM is customer relationship management software designed to assist sales, marketing and service organizations attract and retain customers. This software supports customer management Best Practices over the customer lifecycle. It provides profit enhancing tools for individuals and management alike.

 

Q. Can I access Dynamics CRM while I am out of the office?
A. Yes. Dynamics CRM supports a number of "Out of Office" options. CRM users can take CRM data offline for disconnected use. It also supports remote online access over Internet.

 

Q. Can I use Outlook with Dynamics CRM?
A. Dynamics CRM is integrated with Microsoft Outlook. System adoption is improved by providing a familiar environment for users. In addition, Microsoft Dynamics CRM is integrated with other Microsoft Office products such as Excel and Word.

 

Q. Can I use Dynamics CRM in my business?
A. Dynamics CRM supports many industries and selling methodologies out of the box. Dynamics CRM can easily be configured to support your specific sales and marketing processes.

 

Q. Can I purchase Dynamics CRM as a service?
A. Yes. Dynamics CRM is available on-premise or hosted.

 

Q. What does CRM mean?
A. CRM is the short form for Customer Relationship Management.

 

Q. Can I use Dynamics CRM to be more efficient?
A. Absolutely. Dynamics CRM is designed to assist sales and marketing professionals and managers efficiently manage customer relations. In addition, the built-in workflow engine can be used to automate processes, create reminders and escalate issues.

 

Q. Why do other companies purchase Dynamics CRM?
A. There are many reasons. Companies need tools to find, attract, and retain customers. We have found Dynamics CRM often replaces many disparate systems providing a complete view of all customer interactions. Dynamics CRM often replaces many spreadsheets, contact lists, databases, and a plethora of paper notes. With one source of customer truth responses to customer inquiries are accurate and internal communications are greatly improved - companies are more efficient.