Increase revenue, maximize marketing dollars, improve customer satisfaction and capitalize on relationships across your organization with a CRM solution that is familiar, intelligent and connected - a set of software tools to attract and retain customers.
With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution. Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Unlike other CRM solutions, Microsoft CRM gives you a choice in three key areas:
- Deploy on-demand or on-premise—and easily switch options if your needs change.
- Buy it outright, finance, or subscribe.
- Use it within Microsoft Office Outlook, a Web browser, a custom portal, a Microsoft SharePoint portal, or a mobile device.
Watch "What's in it for you?" recorded webinar
Plan, implement, and measure more effective marketing campaigns.
Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.
Use Microsoft Dynamics CRM to:
- Gain visibility and improve decision making
- Pinpoint your marketing efforts
- Streamline campaign planning
- Simplify campaign execution
- Improve response management
- Streamline lead tracking
- Extend value with Microsoft Office
- Automate workflows
- Mobile Express for Microsoft Dynamics CRM
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Gain key insights for decision making
Establish a 360-degree view of customer interaction and sales opportunities.
Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.
Use Microsoft Dynamics CRM to:
- Improve sales planning and management
- Automate your lead system
- Manage opportunities effectively
- Streamline account management
- Boost sales productivity
- Enhance pipeline management
- Simplify workflow processes
- Leverage Mobile Express for Microsoft Dynamics CRM
- Gain visibility and improve decision making
Deliver value with integrated interaction and knowledge management.
Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.
Use Microsoft Dynamics CRM to:
- Manage accounts with insight and collaboration
- Enhance customer service with insightful, actionable intelligence
- Respond to cases quickly and precisely
- Simplify contract management
- Get the right information at the right time, using the knowledge base
- Integrate Mobile Express for Microsoft Dynamics CRM
- Streamline scheduling with all resources required to perform a service
- Establish processes that facilitate a connected organization that is collaborative and integrated
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